1.  Commissions are accepted on the understanding that all invoices are payable net within a term of 30 days. Failure to pay within 30 days will incur interest at the rate of 4.25% according to the Bank of England Base Rate.

2.  Our standard practice is to invoice payments on all projects valued at or above seven hundred and fifty pounds sterling. With projects valued at or above seven hundred and fifty pounds sterling that are projected to be completed with 12 weeks of commission, fees are payable 50% on commissioning and 50% on completion, unless otherwise stated within our proposals. For projects with a longer schedule than this fees are payable 50% on commission with the remaining 50% spread at equal intervals across the project period. These periods are to be agreed on commissioning. Projects valued below seven hundred and fifty pounds sterling are invoiced 100% on commission.

3.  All fees are quoted exclusive of VAT.

4.  The fees and costs quoted in all proposals are based on current cost estimates, and will hold validity for sixty days from the date of the proposal. If the project is commissioned later than sixty days from proposal date, the fees and costs proposed may be subject to revision.

5.  Any adjustments to the fee for the project (discounts or supplementary charges) will be incorporated in the final invoice. We reserve the right to review our fees in the light of operating costs or exchange rate fluctuations and to adjust them accordingly. In the event of any change being requested, at least 30 days’ notice will be given to the customer.

6.  In the event of a project being cancelled, a cancellation fee will be charged based on costs incurred and professional time spent on setting up and administration.  We will aim to ensure every step is taken to not charge a cancelation fee but in the event of costs incurred and professional time spent, we will provide an invoice for only the costs incurred and professional time spent.

8.  The Omnibus Group Ltd will use its best endeavours to ensure the accuracy of all figures, reports, tables and other material delivered under our contract and will use all reasonable skill and judgement, provided that in the event of any error, omission, misjudgement or other non-performance or default on its part and subject to the responsibilities given in the following paragraph hereof, the liability of The Omnibus Group Ltd to the customer shall be limited to the correction and completion of the research hereby undertaken.

9.  The Omnibus Group Ltd shall not be held responsible for non-performance in whole or in part of their its obligations nor be under any liability to the customer if such non-performance is due to Acts of God, war, insurrection, Government regulations, labour disputes or any other cause beyond the control of the Company.

10.  The distribution to third parties (e.g. by publication or in recorded interview) of results from research conducted by The Omnibus Group Ltd must be agreed with The Omnibus Group Ltd prior to distribution.

11.  If the customer provides lists from data bases owned by them, for use in a market research project, that customer must be registered with the Data Protection Registrar as a holder of data bases for market research use.

12.  Acceptance of proposal and commissioning of a study will be taken as acceptance of all of these terms of business